Ovation™ Product Support
Provides unlimited access to expert technical phone support
Securely delivers service intelligence tailored to the operating Ovation™ architecture and applications
Provides visualization of installed Ovation system's inventory and its overall health through a centralized, secure dashboard
Provides immediate access to online resources, software updates, patches and feature packs to help keep systems up-to date and NERC CIP compliant
Emerson is always committed to the quality of its product support. Our customer service program is fully designed to enable customers to reach their maintenance objectives while maximizing savings. We work together with them to ensure top-quality support and user satisfaction.
Emerson's Product Support subscription enables utilities with the right maintenance package for the unique needs of the power generation and water/wastewater treatment industries.
Ovation Product Support subscription bundle includes the following:
Guardian™ portal access
24/7 expert phone support with remote diagnostics capability
Operating system and antivirus patches
Third-party hotfixes
Ovation patches and minor version updates
Guardian™ is Emerson's collaborative and personalized digital support platform designed to help achieve maximum system and software availability through unlimited access to expert technical support and online resources. This digital support platform is a prognostic service designed to optimize the reliability and performance of your installed Ovation system.
As a core element of Emerson lifecycle services, Guardian provides visualization and management of critical service information that helps to improve system maintenance, reliability and performance.Guardian enables efficient system management by replacing reactive maintenance activities with a predictive strategy for lower lifecycle costs. Guardian aggregates and securely delivers service intelligence tailored to the operating Ovation architecture and applications.
Product Support customers have access to software updates therefore, they have immediate access to operating system patches, security patches, third-party hotfixes, Ovation patches, feature packs and minor software updates as available to help keep systems up-to-date and NERC CIP compliant.Emerson-issued software updates cover the Ovation system, while third-party updates are provided for Microsoft, Oracle, Adobe®, Java™ Runtime Environment (JRE), VMware and antivirus signatures
All software updates are validated by Emerson for system compatibility. For easier installation, updates are bundled together and available via downloads from Guardian under the "Support > Self–Service Update" section.